PUBLISHER SERVICES
Partner with Proven Infrastructure: ABC's Strategic Returns Solution
The Returns Processing Challenge
Returns processing requires significant resources and attention that could be focused on your core mission: publishing great books. Managing dedicated returns centers presents ongoing challenges with fluctuating volumes, fixed operational costs, and complex multi-location coordination.
Publishers commonly experience:
Resource-intensive processing requirements
Manual data entry errors causing credit disputes
Cross-border logistics complexity
Fixed costs that don't flex with volume changes
The Strategic Infrastructure That Solves Returns
ABC isn't just another logistics provider—we're the partner that's already revolutionized returns processing for major publishers. With established facilities in both the US and Canada, we've built purpose-built infrastructure the industry needs.
Our proven performance: We transformed from concept to fully operational returns center in under a year, processing over 16 million books while dramatically reducing industry-standard processing times. While other providers treat returns as a side business, returns processing is our core expertise.
Eliminate Processing Backlogs and Errors
Our advanced infrastructure transforms returns into streamlined operations:
Proven Scale: Processing over 1.3 million units weekly with backlogs consistently under three days
Error-Free Processing: "Scan and Go" automation eliminates hand-keyed errors, preventing costly credit disputes
Workforce Multiplication: Redesigned workstations handle volume surges without requiring you to staff up
End Cross-Border Inefficiency
Here's your biggest operational win. Many publishers process Canadian returns at 3PLs, then ship to US facilities for reprocessing—expensive redundant handling.
Our integrated infrastructure eliminates this:
Canadian returns processed and resolved in Canada
US returns processed domestically
Immediate freight cost reductions
Minimized handling reduces damage and loss
Complete Returns Ecosystem Management
One partnership handles your entire returns complexity:
SKU-Level Sorting: Faster than industry standards
Strategic Holding: Secure warehouse space for future shipments
Affidavit Destructions: Complete documentation and execution
Customizable Product Aging: Protect primary market sales
Hurt/Remainder Programs: Seamless purchasing and distribution
The Industry's Strategic Direction
The publishing industry is evolving toward centralized returns processing as volumes shift and operational needs change. Return volumes are declining industry-wide, "smart returns" programs are reducing physical processing requirements, and retailers increasingly prefer streamlined shipping destinations. These trends create opportunities for publishers to reconsider how they approach returns infrastructure.
Why This Matters Now
The publishing landscape offers new opportunities to optimize operations. Publishers exploring alternatives to traditional returns management can redirect resources toward editorial, marketing, and strategic initiatives that drive growth—their core competitive strengths.
Consider your options: You can continue managing returns infrastructure internally or explore how partnering with ABC might eliminate operational complexity while allowing you to focus on what you do best—publishing exceptional books.
